Returns

Not completely satisfied with the painting? in which case, you may return the painting within 7 days of receipt, and you will get a refund. A promise is a promise.

 

 

happy girl hugs her dog

How to send a painting return:

  1. Send an email to customerservice@yourpetpaintings.com and ask for a returns code.
  2. Wrap the painting in bubble wrap and use sturdy cardboard to wrap the item securely.
  3. Stick a clearly legible address label on the package, mentioning the return code on the bottom left of the address label (important!).
  4. Take the package to the post office, make sure there is enough postage and choose the delivery option "signed-for at delivery address only".
  5. Keep the proof of posting safe.
  6. Once we have received your painting back as arranged, we will refund the purchase amount within 5 working days to the same account used for payment. We cannot refund payment to a different account - sorry.

Changed your mind and would like to keep the painting? Then you don't need to do anything. If we do not hear from you within the return period, we will assume you are a satisfied customer and the matter will be closed.